Managed Infrastructure Services by Bornsec encompass comprehensive management and monitoring of your IT infrastructure, ensuring optimal performance and security. Our team of experts handles everything from servers and networks to cloud services, allowing you to focus on your core business. We proactively address issues, minimize downtime, and provide scalable solutions tailored to your needs. With Bornsec, your infrastructure is in capable hands, delivering peace of mind and robust operational efficiency.

Scope of IMS

• Call management services- Help desk / Service desk
• Workplace management ( end user support)- DT, LT, peripherals
• Server management & OS administration
• Back up and restore services
• Vendor management
• Anti virus management
• Patch management
• Mail (MX Exchange) server management
• Asset management
• Networking (LAN/ WAN) management
• Software an Application management

Transition management

Phase I

• Identification of resources  & formation of transition team including Transition manager
• Orientation and induction to the transition team

Phase II

• Study of existing operations & processes
• Prepare a comprehensive document of the processes involved
• Data collection of assets involved
• Study of data records/ documents
• Physical inspection of assets, if required

Phase III

• MIS & Review
• Fine tuning of processes if required
• Hand over to the project management team & put a governance process in place.